We back what we sell. If something we made fails because of the way it was made, we will put it right — and you will deal with us directly.
Cover
| Range | Warranty |
|---|---|
| Air leather suites | 1 year |
| Genuine leather suites | 2 years |
The period that applies to your purchase is the one shown on the product page for those goods. Periods differ by material and by mechanism, and a new range may carry different cover, so the product page is always the answer. Cover runs from the date of delivery. It applies to the original purchaser at the original delivery address, is not transferable, and requires proof of purchase — your order number is enough.
What is covered
- The mechanism — including any reclining, rocking, swivelling or powered action — sticking, jamming, failing to hold position or breaking in normal household use
- The frame — cracking or breaking in normal household use
- Stitching and seams coming apart
- Upholstery faults present at the time of delivery
- Foam, fillings and springs failing prematurely, beyond the normal softening every piece of upholstered furniture goes through
Where a weight rating is stated for the goods, using them within that rating and in an ordinary home means the mechanism is ours to answer for.
What is not covered
- Normal wear, and the natural softening, stretching and creasing of upholstery with use
- Sitting or standing on parts not designed to bear weight, such as arms, back rails and footrests
- Moving the goods while a moving part is extended or open — the most common cause of mechanism damage we see
- Exceeding any weight rating stated for the goods
- Fading, drying or cracking caused by direct sunlight, heaters or fireplaces
- Damage from harsh detergents, solvents, bleach or saddle soap, contrary to the care instructions supplied
- Failure to maintain a material as its care instructions require, including conditioning where that is required
- Natural variation in grain, tone and marking in natural materials, which is a feature of the material and not a fault
- Pet damage, burns, cuts, spills, staining and accidental damage
- Damage caused in transit by a carrier you arranged, or in the course of moving house
- Goods used in commercial, office, guesthouse, rental or short-let settings rather than an ordinary home
- Repairs, alterations or re-upholstery attempted by anyone other than us
- Goods that have been relocated from the original delivery address
Caring for your furniture
Most warranty problems we see are avoidable, and following the care instructions published for your material is a condition of this warranty. Different materials need different care, and some need the opposite of others — a conditioner that keeps hide supple should never go near a man-made covering. Whatever you have, the constants are these: keep it out of direct sunlight and at least a metre from heaters, clean with a warm damp cloth, blot spills immediately rather than rubbing them, and close any moving part fully before moving anything. The full instructions for your material are on this site: air leather care and genuine leather care.
How to claim
- WhatsApp 083 378 7864 with your order number
- Send a photograph, and a short video if it is a mechanism problem
- We assess it and tell you whether it can be repaired in your home or needs to come back to us
- Where the fault is ours, we carry the repair itself — parts and labour — for the whole of your warranty period
Most mechanism issues are resolved in your home without the goods going anywhere. We reserve the right to inspect the goods before accepting a claim, and to repair rather than replace where a repair restores them to their proper condition. Where a repair is accepted, how it is carried out is our choice — a technician attending at your home, a repair agent in your area, or the goods coming back to the factory — and we will tell you which before anything moves.
PLEASE NOTE — WHO PAYS TO MOVE THE GOODS
For the first six months after delivery, where goods fail because of the way they were made, we arrange and pay for collection and return as well as the repair. The law places that cost on us, and nothing on this page limits it.
After those first six months, and for the rest of your warranty period, the repair itself remains free — parts and labour, at our cost. Where the goods have to travel to be repaired, a transport charge may apply, depending on the distance. We quote it and you agree it before anything is collected, and there is never a charge you have not approved first.
If you collected the goods yourself, rather than having them delivered by us, the repair is carried out at the factory and you bring them to us. We did not transport them to you and we do not take that journey on afterwards — which is also why we can sell to customers outside South Africa, who collect. The one exception is the first six months, where the fault is ours: speak to us before you travel, because the law places that cost on us and we will agree with you what we cover.
Wherever we can, we avoid the journey altogether — most mechanism problems are solved in your home, and we use a repair agent in your area where there is one.
How long each step takes
- We aim to answer a claim within one working day.
- We tell you within five business days of seeing your photographs, or of inspecting the goods, whether the claim is accepted.
- We complete an accepted repair within 30 business days of collecting or attending to the goods. If a part has to be brought in and that is not possible, we tell you and give you a realistic date.
- If we collect goods to inspect them and the fault turns out not to be covered, we tell you before doing any work, and a collection and return charge may apply.
After the warranty ends
We do not stop knowing your furniture on the day the warranty runs out. We repair our own goods out of warranty as well — you pay for parts, labour and transport, and we quote you before we start. Send us a photograph and we will tell you honestly whether it is worth doing.
This warranty is provided in addition to and does not affect your rights under the Consumer Protection Act 68 of 2008.
Last updated 1 September 2026. Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where anything here conflicts with those Acts, the Acts apply.