1) What information we collect
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Identity & contact: name, email, phone/WhatsApp, delivery area/address.
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Order & service data: items requested/ordered, delivery preferences, after-sales communications, warranty/repair records.
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Media you share: optional lounge photos for fit/colour guidance, review photos/videos.
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Technical/usage data: pages viewed, device/browser info, approximate location (from IP), cookies (see §8).
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Payment data: processed via third-party gateways. We do not store full card numbers on our servers.
2) How we use your information
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To provide our services: process enquiries and orders, arrange delivery/assembly, handle returns, warranty and repairs.
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Support & communication: WhatsApp, email and phone to answer questions, share product media, and coordinate live video demos.
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Swatch requests: to deliver fabric samples and follow up.
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Improvements & safety: improve our site, diagnose issues, prevent fraud/abuse.
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Marketing (optional): send updates or promotions only if you opt-in. You can opt out anytime.
3) Legal bases (POPIA)
We process personal information based on one or more of:
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Your consent (e.g., marketing, optional uploads).
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Contractual necessity (to fulfil an order or requested service).
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Legal obligations (tax, accounting, consumer protection).
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Legitimate interests (site security, service quality, reasonable business operations).
4) Who we share information with
We don’t sell your data. We share only what’s necessary with trusted partners:
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Couriers & logistics (deliveries, collections, repairs).
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Payment providers (secure payments/refunds).
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IT & hosting (website/email/backup providers).
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Messaging tools (e.g., WhatsApp Business) to communicate with you.
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Professional advisors (legal/accounting) where needed.
We may disclose information where required by law or to protect our rights, users, or the public.
5) Security
We use reasonable technical and organisational safeguards (access controls, encryption in transit where applicable, segmented systems, staff confidentiality) to protect your information. No system is 100% secure, but we work to prevent unauthorised access, alteration or loss.
6) Retention
We keep personal information only as long as needed for the purpose collected, and to comply with legal requirements (e.g., tax and accounting records are generally retained for 5 years in South Africa). After that, we securely delete or anonymise it.
7) Your rights (POPIA)
You may:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Object to certain processing (including direct marketing).
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Withdraw consent where processing is based on consent.
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Request deletion where applicable (subject to legal/contractual limits).
To exercise these rights, email Hello@GlydeX.co.za. We may need to verify your identity before acting on a request.
8) Cookies & similar technologies
We use cookies to keep the site functional, remember preferences, measure performance, and understand how visitors use our pages. You can manage cookies in your browser settings; blocking some cookies may affect site functionality.
9) Children
Our products and site are intended for adults. We do not knowingly collect personal information from children under 18.
10) International transfers
Our service providers may process data on servers outside South Africa. Where that happens, we take reasonable steps to ensure appropriate protections are in place.
11) Third-party sites
Our site may link to external websites (e.g., social platforms). Their privacy practices are governed by their own policies.
12) Changes to this policy
We may update this policy to reflect changes in law or our practices. The latest version with the effective date will always be published on our website.
13) Contact us
Questions, requests or complaints about privacy can be sent to:
Email: Hello@GlydeX.co.za
WhatsApp: 083 378 7864
If you believe your POPIA rights have been infringed, you may also lodge a complaint with the Information Regulator (South Africa).