We deliver within South Africa, on our trucks. Customers elsewhere in Africa are welcome to buy from us and collect from our Johannesburg South premises — we do not deliver across borders. Furniture is a serious delivery, so here is exactly how ours works.
What it costs
Priced by province and calculated at checkout, so you see the full amount before you pay. No separate quote to wait for.
One trip, so the first item carries the cost. Each additional item on the same delivery is charged at 30% of the rate.
| Province | Delivery | Each extra item |
|---|---|---|
| Gauteng | R999 | +R300 |
| North West, Free State, Mpumalanga, Limpopo | R2 999 | +R900 |
| KwaZulu-Natal | R3 999 | +R1 200 |
| Eastern Cape | R4 999 | +R1 500 |
| Northern Cape | R5 999 | +R1 800 |
| Western Cape | R6 999 | +R2 100 |
| Collection — Johannesburg South | Free |
These prices are for addresses in and around the main centres of each province.
The province decides the price
Delivery is priced on the province your delivery address is in. At checkout you choose your address from a list and the province fills itself in. You can change it — sometimes you need to, because an address near a provincial border is occasionally placed on the wrong side of it — and the price changes with it.
If the province on your order is not the province your delivery address is actually in, the amount shown is not the price of that delivery. We will contact you with the correct price before your order leaves our factory and before we ask you for anything further. You then choose: pay the difference, collect free of charge from our premises in Johannesburg South, or cancel for a full refund of everything you have paid.
We will never take a further amount from you without your agreement, and we will never deliver and then bill you for the difference.
Some addresses need a quote
- Farms, smallholdings and plots
- Rural addresses and small towns off our usual routes
- Anything more than 1 200km from Johannesburg
- Anywhere a truck will struggle for access
Rather than guess and get it wrong, we quote you properly. Request a delivery quote — usually answered within one working day, and nothing is charged until you have agreed the price.
How long it takes
In Gauteng, usually within 5 working days. We are here, so we can be with you quickly.
Once your payment reflects we email you a three working day window rather than a single date. We deliver on a route, not by appointment, and a hold-up at one stop moves everything behind it — we would rather give you a window we can keep than a date we cannot. WhatsApp us on 083 378 7864 a day or two before and we will tell you where you are on the route.
Everywhere else, your order goes out on our next scheduled run to your area. We send our trucks on planned routes rather than handing your furniture to a courier and hoping — which is better for your furniture, but it does mean we go to each region on a cycle rather than every day.
Want to know when the next run to your area is before you order? WhatsApp us and we will tell you.
Not in a hurry? Ask about a shared load
How it arrives — and why that matters
Packed sizes for every piece are on the product page. Please measure your access before you order — doorway width, passage turns, stairwell, lift, gate.
On the day
- Someone 18 or older must be there to receive and sign
- Please clear a path and have somewhere for the vehicle to stop
- Have the room ready — we would rather not manoeuvre around a full lounge
- Keep your phone on; the team will call ahead
Inspect before you sign
Report transit damage within 48 hours on WhatsApp 083 378 7864 with your photos and the annotated delivery note, and we sort it out without argument. A signed, unannotated note is our record that the goods arrived sound.
If we cannot deliver
If we arrive as arranged and cannot complete the delivery — nobody over 18 present, no access, or the address given was wrong — a second trip is charged at the standard rate for your province. Please tell us as early as you can if the day no longer suits; rescheduling in advance costs nothing.
Collecting yourself
Collection is free during our opening hours — Mon–Thu 7:30–16:00, Fri 7:30–13:00 and 14:30–16:00, Sat 9:00–13:30. Please give us a day’s notice so your order is packed and waiting, and bring a vehicle big enough for it — ask us for the packed sizes — plus straps. We will help you load.
What we commit to, and when
So that nobody is left guessing:
- Your delivery window. We email you a three working day window within two business days of your payment reflecting.
- Changing the day. Tell us at least one business day before and rescheduling costs nothing. Later than that, or nobody there on the day, and a second trip is charged at the standard rate for your province.
- If we are late. If we cannot make the window we will tell you as soon as we know and reschedule at no charge to you. If the delivery slips materially beyond the window, you may cancel and we will refund you in full, including the delivery charge.
- Transit damage. Reported within 48 hours with photographs and the annotated delivery note, we will tell you within five business days what we are doing about it, and we carry the cost of collection and of putting it right.
- Damage to your home. If our team damages your property during a delivery, tell the team on the day and send us photographs within 48 hours. We will respond within five business days. This does not cover damage during something you asked our team to attempt outside the normal delivery, which is set out in our Terms & Conditions.
If you are not ready for delivery
Plans change — a house move slips, a renovation runs late. Tell us and we will work with you. So that everyone knows where they stand: we tell you in writing when your order is ready, we hold it for you free for 14 calendar days, and after that we may charge a storage fee, which we will tell you about in writing before it starts running. If your order is still with us 60 days after we said it was ready, we may cancel it on a further 14 days’ written notice and refund you less any storage fee already notified and any cost we actually incurred, with the calculation shown.
We would far rather store your order for a month than cancel it, so please just keep us informed.
Risk and ownership
Risk passes to you on delivery or collection. Ownership passes once we have been paid in full.
Last updated 1 September 2026. Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.