Frequently Asked Questions

Glyde-X

Frequently Asked Questions

How do I book a live WhatsApp video demo?

Tap WhatsApp 083 378 7864 and ask for a “live demo”. We’ll show you the recliner from different angles, the motion, stitching and texture, and answer questions in real time.

Can I request fabric swatches?

Yes. Message 083 378 7864 or email Hello@GlydeX.co.za with your name, delivery area and preferred colour (Espresso / Charcoal / Sand / Stone). Swatches usually ship within [2–4 working days].

What are the current lead times?

Typical lead time is [7–14 working days] depending on colour and stock. We’ll confirm your delivery window at order confirmation.

Where do you deliver?

We deliver across South Africa via trusted couriers. If you’re outside a major centre or have special access needs (estates, upper floors), let us know so we can plan accordingly.

Why might the colour look different at home?

Screen settings and lighting can shift how colours appear. We recommend requesting a fabric swatch before ordering to confirm texture and tone.

How do I care for the fabric?

Vacuum with a soft brush weekly, blot spills immediately, and spot-clean with a mild fabric cleaner (test first). Avoid harsh solvents and direct, prolonged sunlight.

Do you have a showroom?

We’re a digital-first, factory-backed brand. Instead of a showroom, we offer live WhatsApp demos, extensive imagery, 360° views and swatch sampling to help you buy confidently.

Do you supply trade or bulk orders?

Yes—hospitality, offices and developers welcome. Email Hello@GlydeX.co.za with quantities, timelines and delivery locations for a quote.

How do I contact you quickly?

WhatsApp 083 378 7864 is fastest during business hours. Email Hello@GlydeX.co.za for detailed queries or documentation.