Privacy Policy

This explains what we collect, why, and what you can do about it. We process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). We are a small business — we do not run advertising networks and we do not sell data.

1. What we collect

• Contact details — name, email, phone or WhatsApp number, delivery address.
• Order records — what you ordered, delivery arrangements, payments, returns, warranty and repair history.
• WhatsApp conversations. We use WhatsApp Business as our main channel. Messages, photos and voice notes you send us are stored in that conversation and in our order records.
• Photos of your home. We often ask for a photo of your lounge, or your doorway measurements, so we can tell you honestly whether it fits. These are used for that purpose and kept with your enquiry. We do not publish them without your permission.
• Video calls. Where we walk you around a suite on a video call, we do not record it unless you ask us to.
• Reviews and photos you choose to share after delivery.
• Website usage — pages viewed, what you searched for on this site, device and browser, approximate location from your IP, cookies.
• A checkout you started but did not finish — if you type your email address at checkout and then leave without ordering, we keep that address together with what was in your basket, so we can send you a short reminder. Section 2 explains exactly what that means.
• Payment — we accept the payment methods offered at checkout. Where you pay by transfer we see the reference and the amount. Where a payment gateway is used, it handles the card details and we never see or store a card number.

2. Why we use it

• To answer your enquiry and advise whether the goods suit your space
• To process your order, arrange delivery, and handle returns, warranty and repairs
• To contact you about your order — by WhatsApp, phone or email
• To keep the accounting and tax records the law requires
• To improve the site and prevent fraud
• Marketing only if you opt in. We do not add you to a mailing list, and we do not send newsletters or promotions unless you asked for them.
• One reminder if you leave a basket behind. If you typed your email at checkout and did not finish, we may send you at most two emails about that basket — one shortly after you leave, and one the following day. There is never a third. Every one carries an unsubscribe link and a “not interested” link; either one stops us permanently and deletes what we saved. We do not use that address for anything else, and we never pass it on.

3. Our legal grounds

• Contract — to fulfil your order
• Consent — marketing, and photos you send us
• Legal obligation — tax, accounting, consumer protection records
• Legitimate interest — running the business, site security, dealing with disputes
• Section 69(3) of POPIA — the basket reminder described above. You gave us the address while buying from us, we use it only for the thing you were already buying, and every message gives you a free and easy way to stop it.

4. Who else sees it

Only who needs to, and only what they need:

• Our delivery teams and transport partners — your name, address and phone number, so they can find you
• Our bank — for payments and refunds
• WhatsApp Business — message content passes through Meta’s platform under their terms
• Website hosting, email and backup providers
• Our accountant and, if ever needed, our attorney

We do not sell your information and we do not share it for anyone else’s marketing. We may disclose it where the law requires.

5. Security

Access controls, encryption in transit where applicable, and confidentiality obligations on anyone handling customer records. No system is completely secure, but we work to prevent unauthorised access, alteration or loss.

6. How long we keep it

• Order, tax and accounting records — 5 years, as South African law requires
• Warranty records — for the life of the warranty plus one year
• WhatsApp enquiries that did not become orders — up to 12 months
• Lounge photos you sent for fit advice — deleted on request at any time
• Unfinished checkouts — no more than 6 months, and deleted straight away if you unsubscribe or tell us you are not interested. After that we keep only a scrambled, unreadable version of the address, purely so that we never write to you again.

7. Your rights under POPIA

• Access what we hold about you
• Correct anything wrong or incomplete
• Object to processing, including any marketing
• Withdraw consent where we relied on it
• Ask us to delete, subject to records we must keep by law

Email hello@glydex.co.za or WhatsApp 083 378 7864. How to ask, and how long we take, is set out in the next section.

How to make a request, and how long we take

Email hello@glydex.co.za or WhatsApp 083 378 7864 and tell us what you want. A plain message is enough — you do not have to use a form. POPIA does publish prescribed forms (Form 2 to ask for access, Form 3 to object to processing) and we will accept those too, or send them to you if you would rather use them.

• We acknowledge your request within five business days.
• We answer it within 30 days, which is the period the law allows. If we need longer because the request is complex, we tell you why and when to expect an answer.
• We may ask you to confirm who you are first, so that we do not hand your information to somebody else. We ask for the least we need.
• A straightforward request is free. If a request is unusually large and a prescribed fee applies, we tell you the amount in writing before doing the work.
• If we cannot do what you asked — usually because we are required by law to keep a record — we tell you which record, why, and for how long.

If your information is ever compromised

If we have reasonable grounds to believe that your personal information has been accessed or taken by somebody who should not have it, section 22 of POPIA requires us to report it, and we will:

• notify the Information Regulator as soon as reasonably possible;
• notify you directly — by email, WhatsApp or post — unless the Regulator or the police tell us that doing so would hamper an investigation;
• tell you what happened, what information was involved, what we are doing about it, and what you can do to protect yourself.

We will not wait until we know everything before telling you. We would rather tell you early and update you.

8. Cookies

Our site uses cookies to keep the shop working — your cart, your session. You can manage or block cookies in your browser; blocking some will stop the cart working properly.

We do not run advertising trackers and we do not use Google Analytics. Visiting a page without adding anything to your selection sets no cookies at all. Three things beyond the shop itself are worth naming:

• Burst Statistics — visitor statistics, to see which pages people find useful. It runs on our own server rather than sending your visit to anyone else, and the figures we look at are counts, not people.
• Our Google reviews — the reviews on our home page are loaded from Google through a widget provided by Trustindex, along with the reviewers’ profile pictures. That means Google and Trustindex may set their own cookies when the page loads.
• Google Fonts — the typefaces the site is set in are served by Google.

We have chosen not to put a cookie banner in your way. South African law does not require one, this page tells you what is actually used, and a banner would not change any of it.

9. Children

Our site and products are for adults. We do not knowingly collect information from anyone under 18.

10. Information processed outside South Africa

Some providers we rely on — hosting, email, WhatsApp — process data on servers outside South Africa. Where that happens we take reasonable steps to ensure appropriate protection.

11. Changes and complaints

We may update this policy; the current version is always here. If you are unhappy with how we have handled your information, please tell us first — we would rather fix it.

Last updated 8 September 2026. Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where anything here conflicts with those Acts, the Acts apply.

Our PAIA Manual, published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000, sets out the records we hold and how to request access to them.