Warranty

We back what we sell. If a Glyde-X suite fails because of the way it was made, we will put it right — and you will deal with us directly.

Cover

Cover runs from the date of delivery. It applies to the original purchaser at the original delivery address, is not transferable, and requires proof of purchase — your order number is enough.

What is covered

• The reclining mechanism — sticking, jamming, failing to hold position or breaking in normal household use
• The frame — solid pine and plywood cracking or breaking in normal household use
• Stitching and seams coming apart
• Upholstery faults present at the time of delivery
• Foam and springs failing prematurely, beyond the normal softening every suite goes through

Every seat is rated to 130kg. Used within that rating and in an ordinary home, the mechanism is ours to answer for.

What is not covered

• Normal wear, and the natural softening, stretching and creasing of upholstery with use
• Sitting or standing on the arms or the footrest
• Moving the suite while a recliner is open — the most common cause of mechanism damage we see
• Exceeding the 130kg per-seat rating
• Fading, drying or cracking caused by direct sunlight, heaters or fireplaces
• Damage from harsh detergents, solvents, bleach or saddle soap, contrary to the care instructions supplied
• Failure to feed genuine leather with a pH-neutral conditioner as instructed
• Natural variation in leather grain, tone and marking, which is a feature of real hide
• Pet damage, burns, cuts, spills, staining and accidental damage
• Damage caused in transit by a carrier you arranged, or in the course of moving house
• Suites used in commercial, office, guesthouse, rental or short-let settings rather than an ordinary home
• Repairs, alterations or re-upholstery attempted by anyone other than us
• Suites that have been relocated from the original delivery address

Caring for your suite

Most warranty problems we see are avoidable, and following the care instructions supplied with your suite is a condition of this warranty. Keep it out of direct sunlight and at least a metre from heaters. Clean with a warm damp cloth only. Blot spills immediately with a dry cloth rather than rubbing them. Feed genuine leather with a pH-neutral conditioner every 6 to 12 months. Close the recliners fully before moving anything.

How to claim

1. WhatsApp 083 378 7864 with your order number
2. Send a photograph, and a short video if it is a mechanism problem
3. We assess it and tell you whether it can be repaired in your home or needs to come back to us
4. Where the fault is ours we arrange and pay for collection and repair

Most mechanism issues are resolved in your lounge without the suite going anywhere. We aim to respond within one working day. We reserve the right to inspect the suite before accepting a claim, and to repair rather than replace where a repair restores the suite to its proper condition.

This warranty is provided in addition to and does not affect your rights under the Consumer Protection Act 68 of 2008.

Last updated 1 September 2026. Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where anything here conflicts with those Acts, the Acts apply.