Terms & Conditions

These terms govern your use of this website and every sale we make through it. They apply together with our Delivery Policy, Returns and Refunds Policy, Warranty, Privacy Policy and the care instructions supplied with your furniture, all of which form part of your agreement with us.

Please read clauses 11, 14, 21, 22 and 23 in particular. They limit our liability, place certain risks and responsibilities on you, and require you to indemnify us in defined circumstances. They are set out in boxes so that you cannot miss them.

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other law that cannot be excluded by agreement. Where anything here conflicts with those Acts, the Acts apply.

1. Who you are dealing with

This website is owned and operated by GLYDE X (PTY) LTD, registration number 2025/593713/07, a private company incorporated in the Republic of South Africa, trading as Glyde-X Recliners.

Physical and registered address: 1B Louis Industrial Road, Louis Industrial Park (R554), Eikenhof, Johannesburg, Gauteng, 1838, South Africa. Telephone and WhatsApp: 083 378 7864. Email: hello@glydex.co.za. Website: www.glydex.co.za.

These particulars are published in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002. In these terms, “we”, “us” and “our” mean Glyde X (Pty) Ltd, and “you” means the person placing an order or using this website.

2. About these terms

By using this website, placing an order, or accepting delivery of goods from us, you agree to these terms. If you do not agree to them, please do not use the website or place an order.

We may amend these terms from time to time. The version published on this page at the moment you place an order is the version that governs that order. Changes do not apply retrospectively to orders already accepted.

Where these terms conflict with a written quotation, invoice or order confirmation issued by us and signed or expressly accepted by both of us, that document prevails to the extent of the conflict.

3. Words we use

• Goods means any furniture, product, accessory, sample or service we offer for sale, whatever its design, range, configuration, material, mechanism or method of operation.
• Order means a request from you to buy goods, whether placed on this website, by WhatsApp, by email, by telephone or in person.
• Product page means the page on this website describing the particular goods you are buying, including its specification, price, materials, mechanism, dimensions and applicable warranty period.
• Business day means any day other than a Saturday, Sunday or public holiday in South Africa.
• The CPA means the Consumer Protection Act 68 of 2008. The ECT Act means the Electronic Communications and Transactions Act 25 of 2002. POPIA means the Protection of Personal Information Act 4 of 2013.

4. The website

We try to keep this website available, accurate and up to date, but we do not warrant that it will be uninterrupted, error-free, or free of viruses or other harmful code. We may suspend, withdraw or change the website, or any part of it, without notice.

You agree not to use this website unlawfully; not to attempt to gain unauthorised access to it, to any account, or to any system connected to it; not to introduce malicious code; not to place fraudulent or speculative orders; and not to extract, copy or reuse our content by automated means for a competing commercial purpose.

If you create an account you are responsible for keeping your password confidential and for all activity under your account. Tell us immediately if you believe it has been compromised.

This website may link to third-party sites and may display content supplied by third parties, including reviews. We do not control those sites or that content and are not responsible for them.

5. Our goods, and how they are described

Our range changes. Designs, configurations, materials, coverings, mechanisms, dimensions, colours, prices and warranty periods differ between products and may be introduced, altered or discontinued at any time. The specification that applies to your purchase is the one shown on the product page for those goods at the time you place your order, together with any written quotation we have given you. Nothing in these terms should be read as a statement about our range as a whole.

We describe our materials accurately and we distinguish between animal hide and man-made upholstery on the product page. Where a covering is man-made we say so. Where it is hide, we say which grade and which panels it covers.

Photographs, videos, renderings and swatches are provided as a guide. Screens reproduce colour differently, and natural materials vary in grain, tone and marking from hide to hide and from batch to batch. Variation of that kind is a characteristic of the material and is not a defect. If exact colour matters to you, ask us for a sample or view the goods before ordering.

Dimensions given are approximate and subject to normal manufacturing tolerance. Upholstered furniture relaxes, softens and creases with use; seat and back fillings settle. This is normal and is not a defect.

6. Measuring, access and suitability

Furniture is bulky. Before you order, please check that the goods will fit the room you intend them for, and that they can physically be brought into that room — through gates, passages, doorways, stairwells, lifts and corners. Where goods recline, rock, swivel or extend, allow the clearance stated on the product page.

We are happy to give you dimensions before you buy, and we would rather answer ten questions than deliver something that will not fit.

7. Prices

All prices are in South African Rand. The price payable is the price shown at checkout at the time your order is accepted, together with any delivery charge shown separately. Where value-added tax is applicable it is included in the amount shown unless we state otherwise.

We may change prices at any time. A change does not affect an order we have already accepted.

Prices, stock levels and descriptions are published in good faith. If an obvious error appears — for example a price materially below our cost, a mispriced decimal, or an item shown as available that is not — we are not obliged to sell at that price. If we discover such an error after accepting your order we will contact you, and you may either confirm the order at the corrected price or cancel it for a full refund. This clause does not entitle us to change a price simply because we would prefer a higher one.

8. Placing an order, and when a contract is made

Everything displayed on this website is an invitation to do business, not an offer. Your order is an offer to buy.

A contract comes into existence only when we accept your order. We accept it by written confirmation from us, or by dispatching or releasing the goods to you, whichever happens first. An automated acknowledgement that your order or payment has been received is not, on its own, acceptance.

We may decline any order, or part of an order, before acceptance. Reasons include the goods being unavailable, a pricing or description error, a delivery address we cannot reach, a suspected fraudulent or unauthorised payment, or our reasonable belief that the order is not for ordinary domestic use. If we decline an order after you have paid, we will refund you in full.

Please check your order confirmation carefully and tell us immediately if anything is wrong. We manufacture and schedule against what is on that confirmation.

9. Payment

We accept the payment methods offered at checkout at the time of your order. Where payment is made by electronic transfer, please use your order number as the reference so that we can identify it.

Goods are manufactured, scheduled, delivered or released only once payment has cleared and reflects in our account in full, unless we have agreed otherwise in writing.

Where we accept a deposit, the balance is payable before delivery or collection unless we agree otherwise in writing.

If a balance is not paid, we will contact you and give you seven business days’ written notice before cancelling the order. If we then cancel, we will refund what you have paid less any reasonable cost we have actually incurred on your order, calculated in accordance with section 17 of the CPA, and we will show you how that amount was worked out. We will not simply keep your money.

We will never ask you to send payment to different banking details by email. If you receive any message appearing to change our banking details, stop and telephone us on the number in clause 1 before paying anything. We are not responsible for payments made to an account that is not ours.

10. Lead times and availability

Some goods are held in stock and some are manufactured to order. Lead times and delivery windows we give you are honest estimates based on our production schedule, not guarantees of a particular date, unless we have confirmed a specific date in writing.

If a lead time changes materially we will tell you as soon as we know, and you may choose to wait, to change the order, or to cancel it and be refunded any amount you have paid for goods not yet delivered.

11. Delivery, access and risk

Delivery areas, charges and arrangements are set out in our Delivery Policy, which forms part of these terms.

You must give us a correct, complete delivery address and a contactable telephone number, and ensure that somebody aged 18 or over is present to receive and sign for the goods.

Risk in the goods passes to you on delivery — that is, when the goods are handed over at your address and signed for — or on collection, or when they are handed to a carrier you have arranged, whichever happens first. Ownership passes to you only once we have received payment in full.

Where you or we agree that goods may be left with a third party, a security guard, a caretaker, a neighbour or at an unattended address, they are left at your risk and delivery is treated as complete.

12. Collection, and goods we are holding for you

Where you collect goods yourself or send a carrier, please bring your order number and proof of identity. Goods must be checked before they leave our premises, because risk passes to you at that moment.

Loading, securing, padding and transporting collected goods is your responsibility. We may assist as a courtesy, and if we do, we do so without accepting liability for damage in transit or for the adequacy of the vehicle or the load.

If you cannot take delivery or collect

We understand that plans change — a house move slips, a renovation runs late. Tell us and we will work with you. So that everyone knows where they stand:

• We will tell you in writing when your goods are ready.
• We hold them for you at no charge for 14 calendar days from that date.
• After that we may charge a reasonable storage fee. We will tell you the amount in writing before it starts running, and you can avoid it by taking delivery.
• If the goods are still with us 60 days after we told you they were ready, we may cancel the order by giving you a further 14 days’ written notice. If we do, we will refund what you paid less any storage fee already notified and any reasonable cost we actually incurred, and we will show you the calculation.
• While goods are in our storage they remain at our risk, and risk passes to you on delivery or collection as set out in clause 11.

We would far rather store your suite for a month than cancel your order, so please just keep us informed.

13. Checking your goods on arrival

Please inspect the goods when they arrive, before the delivery team leaves. If anything is damaged, missing or not what you ordered, note it on the delivery note and tell us within 48 hours, with photographs. That lets us deal with a transit problem while it can still be traced.

This does not affect your rights under section 55 and section 56 of the CPA in respect of goods that are defective, unsafe or not of good quality, which apply for six months from delivery regardless of what is noted on the delivery note.

14. Cancelling, returning and changing your mind

Our Returns and Refunds Policy sets out the full procedure and forms part of these terms. In summary:

Cooling-off on electronic transactions. Where you bought from us on this website, section 44 of the ECT Act gives you seven days from delivery to cancel without reason and without penalty. You must return the goods in the condition in which you received them, you bear the direct cost of returning them, and we will refund you within 30 days. This right does not apply to goods made, altered or personalised to your specification, nor to goods that by their nature cannot be returned.

Cancelling before delivery. You may cancel an accepted order before delivery. Where we have already begun manufacturing goods to your specification, or incurred cost that cannot be recovered, we may charge a reasonable cancellation fee in accordance with section 17 of the CPA, and we will explain the amount to you.

Defective goods. If goods are unsafe, defective or not of good quality, section 56 of the CPA lets you return them within six months of delivery and choose a repair, a replacement or a refund. Nothing in these terms limits that right.

We do not accept returns of goods damaged after delivery, altered or repaired by anyone other than us, or damaged by misuse, neglect or failure to follow the care instructions.

How a refund is paid

Wherever these terms say we will refund you, this is how it works, so that there is no argument about it later:

• We refund by electronic transfer to the account the payment came from, or by reversing the original payment method where that is possible. We do not refund to a third party’s account, and we do not issue a credit note or store voucher instead of a refund unless you ask us to.
• We aim to pay a refund within 10 business days of the refund being agreed, or of the returned goods reaching us where goods are being returned. Where the law sets a longer outer limit — 30 days for a cooling-off cancellation under the ECT Act — that remains the outer limit, but our intention is to be quicker than that.
• If we need your banking details to pay you, we will ask for them once, in writing. We will never ask you to pay anything in order to receive a refund.
• Where the whole order is cancelled by us, or the goods were defective, the delivery charge is refunded too. Where you cancel or return goods that are not defective, the delivery charge and the cost of returning the goods are yours, as set out above.
• If we deduct anything from a refund, we will tell you what and why, in writing, and show you the calculation.

15. Custom, special and non-standard orders

Where we make goods to your specification — a size, covering, colour, configuration or feature that is not part of our standard offering — the following applies in addition to everything else in these terms.

• We will confirm the specification in writing and manufacture to it. Please check it carefully, because it is what we build.
• A deposit may be required before we begin, and may be non-refundable to the extent of work done and materials committed.
• The seven-day cooling-off right in clause 14 does not apply, because the goods are made to your specification.
• Where you supply or select a material we do not normally use, we cannot warrant its performance, wear or colourfastness, although the frame and mechanism warranty is unaffected.

16. Warranty

Our goods carry a factory warranty against manufacturing defects. The warranty period, and what it covers, depend on the goods you bought and are stated on the product page and in our Warranty policy, which forms part of these terms. Warranty periods differ between materials, mechanisms and ranges.

The warranty runs from the date of delivery, applies to the original purchaser at the original delivery address, is not transferable, and requires proof of purchase. It covers ordinary domestic use. Goods used in a commercial, office, rental, guesthouse, hospitality or short-let setting are not covered, and such use is not ordinary domestic use.

The warranty is in addition to, and does not replace, your rights under the CPA.

17. Care, and what the warranty does not cover

Different materials need different care, and some need opposite care. Following the care instructions published for your material is a condition of the warranty. Those instructions are on this website and are supplied with your goods.

The warranty does not cover, among other things: normal wear; the natural softening, stretching and creasing of upholstery and fillings; damage from misuse, neglect, accident, spillage, pets, burns or cuts; damage caused by cleaning products, solvents or methods contrary to the care instructions; failure to condition or maintain a material where the instructions require it; damage from exposure to direct sunlight, heaters or fires; exceeding any weight rating stated for the goods; sitting or standing on parts not intended to bear weight; moving goods while a moving part is extended or open; damage in transit arranged by you; damage caused during a house move; alteration, repair or re-upholstery by anyone other than us; or goods relocated from the original delivery address.

The full list applicable to your goods is on the Warranty page.

18. Making a warranty claim

Contact us with your order number, a description of the problem, photographs, and a short video where the problem involves a moving part. We may inspect the goods, in your home or at our premises, before accepting a claim, and we may repair rather than replace where a repair restores the goods to their proper condition. Where the fault is ours we bear the cost of collection and repair.

If we collect goods for inspection and the fault turns out not to be covered, we will tell you before doing any work, and a collection and return charge may apply.

What happens, and when. We aim to answer a warranty claim within one working day, to tell you within five business days of seeing the photographs or inspecting the goods whether the claim is accepted, and to complete an accepted repair within 30 business days of collecting or attending to the goods. Where a part has to be brought in and that is not possible, we will tell you and give you a realistic date. Most mechanism problems are resolved in your home without the goods going anywhere.

19. Safe use

Furniture with moving, reclining, rocking, swivelling or powered parts must be used as intended and in accordance with the instructions supplied. Keep children and pets clear of moving parts and of the space beneath them. Do not allow anyone to sit or stand on a part not designed to bear weight, to ride or rock the goods, or to exceed any stated weight rating. Where goods are electrically operated, use only the power supply, transformer, cable or handset supplied or approved by us, and keep them away from water.

20. Circumstances beyond our control

We are not liable for any failure or delay in manufacturing, supplying, delivering or collecting goods, or in performing any other obligation, where it is caused by something beyond our reasonable control. Without limiting the general meaning of that, this includes:

• Unrest and public disorder — protest action of any kind, including service delivery protests; riot, civil unrest, public violence, looting, arson, sabotage, vandalism, blockades, taxi violence or taxi strikes, war, terrorism and insurrection.
• Crime — theft, armed robbery, hijacking, malicious damage to property, and cyber attack or ransomware.
• Transport and roads — breakdown, accident, fire, hijacking or loss of a delivery vehicle, whether ours or a carrier’s; road closure, roadworks, congestion, an impassable or unsafe route, bridge or road failure, fuel shortage, and the failure or unavailability of any courier, carrier or transport contractor.
• Labour — strike, go-slow, lock-out, industrial action or labour dispute, whether at our premises, a supplier’s, a carrier’s or nationally.
• Utilities and services — interruption of the electricity supply, load shedding or load reduction, water interruption, and failure of telecommunications, internet, banking or payment systems.
• Supply — failure, delay or insolvency of a supplier or subcontractor, shortage or unavailability of materials, components or labour, and import, shipping, port, customs or border delay.
• Nature and health — fire, flood, storm, hail, lightning, extreme weather, natural disaster, epidemic, pandemic and quarantine.
• Authority — any act, order, restriction, embargo, lockdown or regulation of government or a public authority, and any change in law.

While such an event continues, our obligations are suspended and the time for performing them is extended by the period of the event and by a reasonable period afterwards to recover. We will tell you as soon as we reasonably can, keep you informed, and reschedule delivery or collection at no additional delivery charge to you.

You are not locked in. If the delay is material, or if the event continues for more than 30 business days, either of us may cancel the affected part of the order in writing, and we will refund you in full for any goods paid for but not delivered. That is your right regardless of how long we have been waiting for materials or transport.

Where goods are lost, damaged or destroyed by such an event before risk has passed to you under clause 11 — for example a delivery vehicle looted, hijacked or burnt on the way to you — we will remake or replace the goods, or refund you in full if you prefer. In that situation we are responsible for the goods themselves; we are not liable for any other loss you may suffer as a result of the delay, and clause 21 applies.

21. Limitation of liability

22. Risks you accept

23. Indemnity

24. Our intellectual property

The Glyde-X name, logo, product names, photographs, drawings, designs, text and the arrangement of this website belong to us or are used by us under licence. You may view, download and print pages for your own use in considering or making a purchase. You may not otherwise copy, reproduce, republish, sell or adapt any of it without our written permission.

If you send us photographs, reviews or other material, you give us permission to use it in connection with our business, without payment, and you confirm that it is yours to give.

25. Your personal information

We process personal information in accordance with POPIA and our Privacy Policy, which explains what we collect, why, how long we keep it and what rights you have. Our Information Officer is the owner of the business and can be reached at hello@glydex.co.za.

Our PAIA Manual, published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000, sets out the records we hold and how to request access to them.

You agree that we may communicate with you electronically, including by email and WhatsApp, about your order, and that such communication satisfies any legal requirement that a communication be in writing.

26. If something goes wrong

Please tell us first. Most problems are resolved quickly and we would rather fix something than argue about it. Contact us using the details in clause 1, with your order number.

We aim to acknowledge a complaint within two business days and to give you a substantive answer within 10 business days. If we need longer — because we have to inspect goods or wait for a supplier — we will tell you why and give you a date.

If we cannot resolve it between us, you may refer the matter to the Consumer Goods and Services Ombud, or to the National Consumer Commission, or to a court or tribunal with jurisdiction. Referring a complaint does not affect any other right you have.

27. Law, jurisdiction and notices

These terms and every sale made under them are governed by the law of the Republic of South Africa. You may bring proceedings in any court having jurisdiction, and we consent to the jurisdiction of the Magistrates’ Court in respect of any claim we bring, even where the amount exceeds that court’s normal limit, without limiting our right to proceed in a higher court.

We choose the address in clause 1 as our address for the service of legal notices. You choose the delivery address on your order, and the email address you gave us, as yours. Either of us may change that address on written notice to the other.

28. General

• These terms, together with the policies referred to in them and your order confirmation, are the whole agreement between us about your purchase, and replace anything said or written before it.
• If any provision is found to be unenforceable, the rest continues to apply and that provision is read down to the extent needed to make it enforceable.
• If we do not enforce a right immediately, we do not give it up.
• You may not cede or transfer your rights under an order without our written consent. We may cede our rights on notice to you, for example in a sale of the business.
• Headings are for convenience and do not affect interpretation.
• No agent, salesperson or third party may vary these terms on our behalf unless we confirm it in writing.

Last updated 9 September 2026. Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or the Protection of Personal Information Act 4 of 2013. Where anything here conflicts with those Acts, the Acts apply.